RepuThrive ("we," "us," or "our") operates RepuThrive.com and provides reputation management services to businesses and brands. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or engage our services.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.
2. Information We Collect
2.1 Information You Provide Directly
When you contact us, create an account, or engage our services, we may collect:
•Billing and payment information (credit card numbers, billing address, and other payment details — processed securely via third-party payment processors)
•Service inquiry details, project briefs, and communications you send us
•Login credentials if you access a client portal
2.2 Third-Party Data We Process on Your Behalf
As part of our reputation management services, we may collect, monitor, and process information from third-party sources, including:
•Public reviews and ratings on platforms such as Google, Yelp, Trustpilot, and industry-specific directories
•Social media mentions, comments, and profiles on platforms including LinkedIn, Facebook, X (Twitter), and Instagram
•News articles, press coverage, and online publications referencing your brand
•Search engine results pages (SERPs) related to your business
•Any other publicly available online content relevant to your brand's reputation
This third-party data is collected and processed solely to deliver our services to you. We do not use it for our own marketing or sell it to other parties.
2.3 Automatically Collected Information
When you visit RepuThrive.com, we automatically collect certain technical data, including:
•IP address and general geographic location
•Browser type and version, operating system
•Pages visited, time spent on pages, referring URLs
•Cookie identifiers and similar tracking technologies
3. How We Use Your Information
We use the information we collect for the following purposes:
•Delivering, managing, and improving our reputation management services
•Processing payments and managing billing
•Communicating with you about your account, service updates, and support
•Monitoring third-party platforms on your behalf as part of contracted services
•Analyzing website usage to improve our site and user experience
•Complying with legal obligations
•Protecting the security and integrity of our systems and services
We do not sell, rent, or trade your personal information or your clients' information to third parties for marketing purposes.
4. Payment Information
We take the security of your payment data seriously. Credit card and billing information is processed through PCI-DSS compliant third-party payment processors. RepuThrive does not store full credit card numbers on our servers. You should review the privacy policy of our payment processor(s) for details on how your financial data is handled by them.
5. Disclosure of Information
We may share your information in the following limited circumstances:
•Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, or delivering services (e.g., hosting providers, analytics services, payment processors). These vendors are contractually obligated to protect your data.
•Legal Compliance: When required by law, regulation, court order, or governmental authority.
•Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
•With Your Consent: In any other circumstances where you have given us explicit permission to share your information.
6. Third-Party Platforms and Services
Our services involve monitoring and interacting with third-party platforms (e.g., Google, Yelp, social media networks). RepuThrive is not responsible for the privacy practices of these platforms. We encourage you to review their respective privacy policies.
When we access or interact with third-party platforms on your behalf, we do so only as authorized by you under our service agreement and applicable terms of service of those platforms.
7. Data Retention
We retain your information for as long as your account is active, as needed to provide our services, or as required by law. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
Third-party data collected as part of reputation monitoring campaigns is retained in accordance with the scope of your service agreement and deleted or returned upon contract termination upon written request.
8. Data Security
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure access controls, and regular security reviews.
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings; however, disabling cookies may affect the functionality of our website.
We may also use third-party analytics tools (such as Google Analytics) that collect anonymized data about website usage.
10. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
•Access: Request a copy of the personal information we hold about you.
•Correction: Request correction of inaccurate or incomplete information.
•Deletion: Request deletion of your personal information, subject to certain legal exceptions.
•Opt-Out: Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
•Data Portability: Request that we provide your data in a portable format where technically feasible.
To exercise any of these rights, please contact us using the information in Section 13. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.
11. California Privacy Rights (CCPA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete it, and the right to opt out of the sale of personal information. RepuThrive does not sell personal information. To submit a CCPA request, please contact us at the details provided in Section 13.
12. Children's Privacy
Our services are directed exclusively to businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the Effective Date at the top of this page and, where appropriate, notify you by email or a notice on our website. We encourage you to review this policy periodically.
